4.3
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The quality of the bike was bad! I complained that my battery charger was cut in half, and my headlight wire was cut on half! I paid a 1000 dollars for this piece of crap, there after sales leaves alot to be desired! They are gonna do anything not to fix it! Trust me find another retailer! You have been warned!!
Happy to have a quick reply, that alone adds a couple of stars, but still couldn’t fix my issue (rear rack not lining up with the screws) but still can’t figure it out. Hopefully I can get another reply soon.
Bike if fun and fast and easy to assemble but was missing nuts to mount the seat
This is my first ebike . The company does seem to try to help with the issues I've had . Keep in mind your dealing over seas . Programming the controller and how different settings will affect the bikes performance are not clear from the book . The bike is built like a tank . As a tank it is also heavy . It is also tall and hard to get on for older people. Andsky has other options that may be a better choice than the Apex 50 for older individuals.
Andskyebike is a Hong Kong-based e-bike brand dedicated to delivering high-quality, affordable electric bikes to the U.S. market. We specialize in powerful, performance-driven models like the Apex 50 and S700, designed for all-terrain use with features such as full suspension, fat tires, and long-range batteries. Our foldable e-bikes combine durability, style, and convenience, making them perfect for both city commutes and outdoor adventures. At Andskyebike, we’re committed to offering great value and excellent customer support, ensuring you enjoy every ride with confidence.
United States
4.3
42 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
The quality of the bike was bad! I complained that my battery charger was cut in half, and my headlight wire was cut on half! I paid a 1000 dollars for this piece of crap, there after sales leaves alot to be desired! They are gonna do anything not to fix it! Trust me find another retailer! You have been warned!!
Date of experience: March 28, 2025
Reply from Andskyebike
We’re truly sorry to hear about your experience, and we completely understand your frustration.
Our after-sales team has already taken action to help resolve your issue — a replacement charger has been sent out, and we are aware of the cut headlight wire as well. We are continuing to work on getting everything sorted for you as quickly as possible.
It’s possible that the damage occurred during transit, and we sincerely apologize for the inconvenience this has caused. We’ve also tried reaching you by phone to help resolve this more quickly, but unfortunately, we were unable to get through.
Please stay in touch with our after-sales team at service@andskyebike.com, and we’ll continue doing our best to support you until this is fully resolved.
Thank you for your patience and understanding
Love the bikes, got two. Super fast. Big Smiles all around.
Date of experience: March 24, 2025
Bike if fun and fast and easy to assemble but was missing nuts to mount the seat
Date of experience: March 28, 2025
Reply from Andskyebike
Thank you for your feedback!
We're glad to hear you're enjoying the bike and found it fun and easy to assemble. 😊
We're very sorry about the missing seat nuts. Please don’t worry—our support team has already arranged to send you the missing screws.
If you need anything else, feel free to reach out anytime!
Date of experience: March 27, 2025
Happy to have a quick reply, that alone adds a couple of stars, but still couldn’t fix my issue (rear rack not lining up with the screws) but still can’t figure it out. Hopefully I can get another reply soon.
Date of experience: March 17, 2025
Reply from Andskyebike
Got it! Sometimes during shipping, parts like the rear rack can shift slightly. We recommend having two people help — one can firmly press the rack into the correct position while the other quickly screws it in. That usually solves the issue. If it still doesn’t work, feel free to contact our after-sales support by email. We’re here to help!
Great product! I own the Apex 50. I love the bike super fun and built well. Most importantly the company stands behind their product! I've had to order a dashboard I damaged and didn't find out how and they assisted me. Great company and great people.
Date of experience: February 27, 2025
Apex 50 was my very first E-bike
I can honestly say I’m HOOKED
The 1000 watt dual motors are powerful and so far reliable and have been nothing but FUN
I have over 250 miles on it so far w no problems no complaints!!!
Didn’t like the handle bars that came w it and service sent me a set that made all the difference
And now it’s much better!!!!
Date of experience: February 18, 2025
I’ve only had the bike a couple of weeks but so far it has performed as advertised. I use to hunt in hilly country so I’m impressed with how quiet it is as well as its hill climbing ability. Can’t beat the price.
Date of experience: February 22, 2025
Great bike exceptionally great service price point well below any comparable ebikes.
Date of experience: February 28, 2025
This is my first ebike . The company does seem to try to help with the issues I've had . Keep in mind your dealing over seas . Programming the controller and how different settings will affect the bikes performance are not clear from the book . The bike is built like a tank . As a tank it is also heavy . It is also tall and hard to get on for older people. Andsky has other options that may be a better choice than the Apex 50 for older individuals.
Date of experience: February 27, 2025
Reply from Andskyebike
Sorry for any inconvenience. If you have any questions in the future, feel free to reach out to us. The Apex 50 is designed for taller riders as it follows a high-step mountain bike style. If you’re looking for a more accessible option, we do have other models that might be a better fit for you.
Had problems with the battery snapping into place. Emily sent me a video & the issue was taken care of quickly. Thanks for everything, my wife loves her new bike!
Date of experience: February 14, 2025
On 222 25 I received the brand new blue bike the box was perfect, it took us 45 minutes to take it apart and remove the bicycle and get it into the work area. It didn't take long before I noticed that the front wheel was damaged due to the play when it was all together I tried it the wheel jumped up and down violently and I instantly turned it off code 30 was flashing. Today's date is March 3rd 2025 I have yet wridten this bike luckily it's pretty cold today and I don't mind so much but still. I have already talked to your sales office and after some doing we came to a meeting of the minds and as per Emily it's on its way a brand new replacement part oh and by the way in blue. Now all I have to do is contact the sales office once again and pick their minds on how to reboot the computer out of error 30 and hopefully discover what schedule 1is. Thanks. The
Date of experience: February 20, 2025
Reply from Andskyebike
Thank you for reaching out and providing details about your situation. Please rest assured that your brand-new blue motorized wheel is already on its way, as confirmed by Emily. You don’t need to worry—we are committed to resolving your issue.
Regarding the error 30 code, once you receive the replacement part, please stay in contact with our after-sales team. We will guide you through the reset process and ensure your bike is fully functional. If needed, we can also assist you over the phone to provide real-time support.
We appreciate your patience and understanding, and we are dedicated to providing excellent after-sales service. Let us know if you need further assistance!
Great experience. The 2 bikes I bought arrived on time as well as the extra batteries.
My son and I love the bikes. Very well built.
Date of experience: February 10, 2025
I love the bike it's fun to ride
Date of experience: February 08, 2025
So far so good . A little harder to put together than I thought it would be . I am impressed with the sturdiness of the bike . Nice tool kit as well . Once I fire it up I will have more comments .
Date of experience: February 13, 2025
Reply from Andskyebike
I'm glad to hear things are going well so far! If you have any questions or run into any issues during the assembly or once you fire it up, feel free to reach out to my after-sales email. If you'd prefer a phone call to discuss anything, I'm happy to arrange that too. Thanks so much for your trust!
My new Apex 50 has a hall error so I had to take a new out of the box bike to get fixed! How would you feel? I’m not impressed!
Date of experience: January 31, 2025
Reply from Andskyebike
I’m really sorry to hear about the issue with your Apex 50. I can completely understand how frustrating that must be, especially with a brand-new bike. Please know that we take these matters seriously, and we’re here to help.
Before your comment, we hadn’t received any support emails regarding this issue, so we were unaware of the problem. If you encounter any issues in the future, please feel free to send them directly to our customer support email, and we will assist you in resolving it as quickly as possible. If needed, we can also arrange a call to guide you through the process.
We appreciate your understanding and look forward to helping you get this sorted out!
HAVE NOT BEEN ABLE TO USE EXTENSIVILY YET. BIKE SEEMS STRONG AND TIGHT. PACKAGING GREAT. CUSTOMER SERVICE GOOD
Date of experience: January 30, 2025
Quality is good & delivered as promised
Date of experience: January 30, 2025
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