4.5
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Great quality e-bikes that utilize excellent components, and the fit and finish is fantastic. But most importantly, their US based customer service is top notch! When you call, they answer and are eager to resolve any issue. Nick from customer service was fantastic at resolving a minor issue with one of our bikes. We purchased two Sinch 2.5 ebikes and could not be more pleased.
Speedy delivery, really appreciated that! Packaged super well too. However, the packing box says “Aventon” on it and I’m worried about theft if people saw it was an electric bike company. Would appreciate more discrete packaging.
Love my Aventon Level 2 Bike. Also like how the company stands behind its warranty. When my battery failed to take a charge after 10 months of ownership, the company sent me a new one, within the week. 5 stars for sure. I recommend this bike for the quality, ride and outstanding customer service!
Great customer service. Kept me well informed with shipping updates. The only thing I would like is lower shipping rates. They're pretty pricey you're when you're buying inexpensive parts.
Ride more. Be happy. There is an undeniable joy in motion. We whole heartedly believe that every ride is an opportunity for our customers to change the way they experience the world.
3040 Saturn St Suite 202, 92821, Brea, United States
4.5
724 reviews
Replied to 89% of negative reviews
Typically takes over 1 month to reply
I feel like a kid again! Very well made and thought out. I would recommend this bike to anyone. Shipped quick and was easy to put together.
Date of experience: April 17, 2025
James provided excellent customer service!
Date of experience: April 18, 2025
I recently purchased the Aventon Abound, just to take my grandkids on rides lol. I really like how my new bike has been updated and easier to assemble right out of the box. The instructions are precise and clear. This is my second bike and I'm NOT disappointed!
Date of experience: April 18, 2025
Timely delivery, packaged well and was easy to assemble. Only issues were a one front fender bolt was put on with lock tight and difficult to remove. Stripped out and needed th be replaced. Rear fender also had a small smudge from packaging. Overall a great bike.
Date of experience: April 17, 2025
Very happy with my bike. I got a free battery but I waited 6 weeks and didn't receive. I called the shop and they looked into it and apologized. I got it 3 days later. I guess it was a technical error.
Date of experience: April 18, 2025
Bicycle arrived two days after I ordered. I had previously bought my Daughter a small Ramblas, so I thought I would also get the same bike. I also have a Diamond back E gravel bike. The Bosch powered bike is class 2, so it will top out at a higher speed. In spite of that I love the Ramblas. 20 mph is fine for off-road riding and to be honest at the ripe old age of 67 this is plenty fast on road too. I can go as fast as I want down hills! I prefer to get off the road as fast as possible anyway. I have logged about 22 miles so far, and this is great fun. Highly recommend this one. I have a small fleet of normal bikes, Mountain, gravel etc. This biggest problem I see is that torquey little motor is very addicting, it makes it hard to jump back on my analog bikes. What a horrible 1st world problem to have;)
Date of experience: April 17, 2025
I have the app but it wants a QR and I don’t know where to find it?
M
Date of experience: April 18, 2025
Bike arrived damaged. Called customer service who responded promptly and sent me replacement part (front brake lever). After a week, the part arrived and after more back & forth with customer service, they confirmed it is the wrong part and they will again ship me a brake lever. As I have been unable to use the bike while waiting for parts, I asked for the part to be expedited and was told that is not an option.
This is not my first Aventon bike, but first time that it is taking so many calls to customer service to attempt to get a fully working bike.
Date of experience: April 17, 2025
Speedy delivery, really appreciated that! Packaged super well too. However, the packing box says “Aventon” on it and I’m worried about theft if people saw it was an electric bike company. Would appreciate more discrete packaging.
Date of experience: April 18, 2025
Prompt and appropriate response to dealing with my batter connection and battery
Thank you fir your excellent service
Date of experience: April 11, 2025
Reply from Aventon Bikes
Hello!
We appreciate your kind words and are glad to hear that you were satisfied with the service you received. We strive to provide excellent customer service and are happy to know that we met your expectations.
Let us know if you have any other questions!
Aventon
Bikes arrived as promised. They were well packed and came with no damage whatsoever. Easy to put together with the tools that were supplied.
Date of experience: March 29, 2025
Reply from Aventon Bikes
Hi Phillip,
We are thrilled to hear that your bikes arrived in perfect condition and were easy to assemble. We appreciate your kind words about the packaging and the included tools. We strive to provide our customers with a positive experience, and your feedback confirms that we are on the right track.
Let us know if you have any questions and for choosing Aventon!
Website was very clear describing
Date of experience: April 18, 2025
Reply from Aventon Bikes
Hi Phillip!
We appreciate you taking the time to leave a review. We're glad you found our website easy to navigate and informative.
Thank you,
Aventon
I just purchased my 3rd Aventon Ebike.
Absolutely the the best Ebikes on the market in the price range.
Powerful, reliable and extremely well built.
Date of experience: April 18, 2025
Reply from Aventon Bikes
Hey Neil,
Thank you for your kind words and for choosing our ebikes. We're thrilled to hear you're enjoying your third Aventon ebike and appreciate your positive feedback.
Thank you for your continued support!
The two Aventon Suspension Seatpost boxes came opened, smashed, torn and dirty. That made me wonder how good the product was going to be. There is also no instruction by Aventon online on how to install and the paper instructions just show a diagram of parts. Very disappointing for almost $275. After I figured out installation they seem to work great. Went online to watch a review of the product by someone who did it.
Date of experience: April 20, 2025
Reply from Aventon Bikes
Hi Curtis!
We understand your frustration with the condition of the packaging and the lack of detailed installation instructions. It's disappointing when a product arrives damaged, and we strive to ensure our customers have a smooth and positive experience.
If you have any further questions please do not hesitate to reach out to our team and we will be more than happy to assist you.
Thank you,
Aventon
Originally after providing your sales person Shamika the serial number year and model of my two e-bikes I was sent two batteries that are not compatible thus numerous contacts with Nick a customer service representative he gave me the wrong technical information and sent me two parts of the same battery terminal assemblies that are the original ones on my two e bikes. My bikes have a 48 V which Aventon not longer carries or supports and upon making a very expensive purchase for two batteries I am now stuck with to batteries that do not work. I am totally frustrated with your level of support and customer service and feel betrayed.
Date of experience: April 18, 2025
Reply from Aventon Bikes
Hi Michael,
We understand your frustration and apologize for the inconvenience you've experienced. We strive to provide excellent customer service and support, and it's clear we fell short in this instance. We value your feedback and will use it to improve our processes and ensure this doesn't happen again. We appreciate your patience and understanding as we work to resolve this issue.
Thank you,
Aventon
Love my Aventon Level 2 Bike. Also like how the company stands behind its warranty. When my battery failed to take a charge after 10 months of ownership, the company sent me a new one, within the week. 5 stars for sure. I recommend this bike for the quality, ride and outstanding customer service!
Date of experience: April 17, 2025
Reply from Aventon Bikes
Hi Paul,
We appreciate you taking the time to share your positive experience with our company. We are thrilled to hear that you are enjoying your Aventon Level 2 bike and that you are satisfied with the quality and performance of the product. We strive to provide our customers with exceptional customer service and are glad that we were able to assist you with your battery issue.
Your feedback is valuable to us and helps us to continue to improve our products and services.
Thank you for choosing Aventon.
Date of experience: April 17, 2025
Reply from Aventon Bikes
Hi Cindy! Thank you for taking the time to leave us a review! We are so thrilled to hear our team was able to provide you with some great customer service!
Let us know if you need anything else!
Aventon
Great customer service. Kept me well informed with shipping updates. The only thing I would like is lower shipping rates. They're pretty pricey you're when you're buying inexpensive parts.
Date of experience: April 15, 2025
Reply from Aventon Bikes
HI Mike,
We appreciate your kind words about our customer service and shipping updates. We strive to keep our customers informed throughout the entire process. We understand your concern about shipping rates. We are always looking for ways to improve our services and will take your feedback into consideration.
Let us know if you ever have any other questions!
Aventon
Just got my Aventure 2 Standard size. I'm 5'2" and had the regular...it was too tall so I bought the Step Through instead. Much better for my height.
Date of experience: April 18, 2025
Reply from Aventon Bikes
Hello Ruth!
We're so glad you found the Step Through size a better fit for your height! We understand that finding the right bike size can be a challenge, and we're happy to hear you're enjoying your new Aventure 2.
Let us know if you have any other questions and thank you for choosing Aventon!
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