Best in Bicycle Repair Shop

Mar 22, 2024

Very fast delivery. Atypical parts was in stock. Super!

Mar 28, 2025

CU

Bike was shipped with a paint defect in the frame tube which was not a result from shipping. IBK negotiated a small discount in return for this defect. With less than 50 miles of riding the main pivot bolt unthreaded on my son while riding leading to a major safety concern. Response from IBK was that I should have checked the torque specs on each bolt on the bike before riding although they did not ship the bike with instructions that this was a requirement nor did they provide the OEM torque specs by bolt. Because the bike was ridden they voided their return policy despite the fact the threads were compromised. I would not recommend anyone purchasing a new bike from IBK due to quality or any products due to their unwillingness to uphold policy.

5 days ago

RE

I am very impressed with Handy Bikes. I am an individual who is blind, and I recently purchased a new custom tandem from a third-party vender. I wanted Handy Bikes to tune up the bike because I am going on a big ride soon. During their tune up, they found additional unexpected issues. The guys at Handy Bikes are very good with communications, have a can-do attitude, and take their time to make sure I completely understood the issues I have with my bike. In addition, I am very impressed with the quality of their workmanship. Handy Bikes are not a parts pusher, they truly understand the complete bible. There are not many bike companies who will come out to the house and pick up the bike. Of course there is a service charge for the service, but I am willing to have my bike picked up and fixed as long as the bike is fixed correctly. When I got the bike back, I noticed that there issues the bike went in for were not fixed. Handy Bike stands behind their warranty and did not charge me for both labor and for pickup / drop off. I am proud to be a customer of this company, and I am planning on giving them my business until I move away from the area. Thank you, Handy Bikes, for your caring and knowledgeable expertise. I write both good and bad reviews and this company gets my six-star review if I could give this.

Updated Mar 29, 2025

LJ

This company are incredibly untrustworthy. They sell bikes, online, through multiple sites people trust such as Halfords and Robert Dyas, only to receive items that have been returned by other customers! Ordered 2 bikes originally for my twins 3rd birthday, upon opening both bikes were scratched in multiple places, handlebars main metal frame, stickers bubbles and scratched and one even had the wrong bolt to screw the handle bars to the front wheel! One also didn't even arrive in a Huffy box!!!!! Then, ordered 2 more bikes through Halfords....made no difference, one arrived new, you could tell the way it was packaged etc, the other, opened it packaging was missing, scratches on the frame, wheel, stickers were bubbled.... appalling condition. Took back to Halfords in person and they will be contacting Huffy directly. I will never buy from this company ever again, they're a disgrace.

Updated Mar 24, 2025

We purchased 2 bikes for Christmas. Buyer beware, try out customer service and support before you buy for a taste of what you will get in the event you need assistance after a purchase. My husband has had his bike 1 week and the pedal assist doesn't work along with a few other items essentially making the bike unusable. No contact from them on how to get this repaired. We have a laundry list of unanswered contact from the time the bike was bought (early Jan) until delivery (notified by text messsge by shipping company day of 3/5/25). The good reviews you read be Leary of as now having the bikes and needing repair I am perplexed how night and day the reviews are when posting about the customer service. Look up the BBB complaints as well they are an F. We are now starting a dispute with our credit card and EBC can send for a return for this $3400 pos. update- the day after I wrote this review, my bike is on the fritz with the cadence not working right and feeling when I ride the bike it is pulling me back. A dispute will be made now on my bike and the best resolve is both of these get picked up because we don't want them and the continual issues we see ahead. Very sad they are beautiful bikes but it ends after that. $6400 what a headache and crime this whole expierence has been.

Updated Feb 18, 2021

I had a customer experience in the store that wasn't so great but the company's customer service team resolved the issue quickly, so overall I would say that the company brand stood behind its values of good service.

Apr 10, 2025

DA

Nothing but bogus calls to the mobile number I gave them when I registered. I would not use this "service" again.

Mar 18, 2025

I've owned my Gazelle Eclipse now for a little over three weeks and so far, I absolutely love it. I have already put 230 miles on the bike in that time. I'm a 69 year old, lifelong daily cyclist who has experienced knee problems and had not ridden for the better part of a year, so I thought it might be time for an eBike. The Eclipse has got me back on the road in a big way and I'm getting plenty of exercise too! I might also add that I own several very well made non electric Dutch bikes and the Gazelle Eclipse is by far a superior machine in every regard. I wish I would have invested in a Gazelle sooner.

Mar 26, 2021

OB

Ordered a bike here, and after two weeks I started to contact them by myself when the bike will arrive. It took me a lot of trouble to contact them. And to hear that my ordered and paid bike is not available. Due to an error in the System. Now the bike is also out of stock at other stores. Pity I did not bought it directly somewhere else. It is not even to call it bad service, there is no service at all. No answer on mail, and not reachable via phone. Glad I got my money back though.