Best in Bicycle Wholesale

2 hours ago

BN

I feel like a kid again! Very well made and thought out. I would recommend this bike to anyone. Shipped quick and was easy to put together.

2 hours ago

PL

Reported a broken chain guard part (my fault) to see how to replace it. They simply sent me a new one free of charge. Not a real expensive part, but a great example of CS

4 days ago

MM

Some purchased the F2 ebike from the company called purchase power I'm a veteran and I work at the VA mind problem with that company and your company hasn't been great one thing I had to get a new bike and had to send the first one back I got the second bike I've had it less than a year and I've had problems with the bike for one thing the display monitor is gone it doesn't work anymore I had to buy a new battery $199 even though my bike is still under the years warranty you guys make it so difficult for a person in my age who doesn't understand a lot about operating emails and online and all that stuff you make it so difficult to get anything done I am so unhappy with this bike I'm still paying for it and it's sitting in my living room collecting dust I'm almost ready to stop my payment on this particular item it'll be so much easier if I could talk to a human being about my problem with the bike instead of always having to email somebody and wait for them to answer me I would never buy this I don't know why this particular bag again or shop with your company because it's too hard to get anything done when you have a problem

Mar 24, 2025

AC

Visited our local Trek store over the weekend as looking at my partners options for a new E-Bike. The service rep on the floor approached and started talking in a manor that was very unprofessional. Spoke to me like I was an idiot who had no idea what I was talking about (I have 30 years in the bike game and have had many higher end E-Bikes myself) and then proceeded to argue with me over trivial things that he was wrong about. Overall the sales rep really rubbed me up the wrong way with the way they speak to potential customers. Honestly quite pleased I had a look here as the reviews of others and my own experience have guaranteed that I will not be buying a Trek going forward.

5 days ago

FE

I purchased a brand-new bike and was shocked when the internal seat post clamp broke after only the third use. This is a critical component, and its failure so quickly points to very poor quality. I contacted customer service immediately and provided detailed photos of both the broken clamp and the intact part. Despite this, they still asked me to confirm which part was broken—something I had already clearly documented. This caused unnecessary delays. It’s now been several days, and I still haven’t received the replacement part. This clamp isn’t something I can find or buy elsewhere, so I’ve been left with an unusable bike and no meaningful help. For a new product, this is unacceptable. Reading through the other reviews, it’s clear my experience is not unique. I regret not checking Trustpilot beforehand.

Apr 9, 2025

CO

My problem wasn’t necessarily cause by them, as I ordered a product through cdon, which actually came through e-ville (not really disclosed in any way during purchasing). Their delivery times are staggeringly slow, it would take them the better part of a month to ship a cable from Finland to Denmark. Their customer service was however very helpful and my order was cancelled and refunded within hours of first contact. That was really nice, so kudos to you! Maybe don’t sell your product through cdon, as they are absolute trash and would tarnish your reputation.

Apr 14, 2025

CJ

Excellent bike, easy to put together, and very cool paint colors. Bike is smooth and the price was great.

Apr 9, 2025

MS

Hi, I bought an electric bike from Walmart over a year ago. Had a friend assemble it for me. Turned out it's way too heavy for me, so have been trying to sell it. It's supposed to be foldable, but the booklet doesn't tell how to fold it. I had 2 friends try to help me fold it, to no avail. So, I feel this not a good purchase for me. I hope I'll be able to sell it. And I think it should come with much better information. Thank you

Jan 21, 2025

In general Stromer offers a really nice ride experience when it works. The problem is that the parts are not dimensioned to be on a commuter bike. If you ride anything above 10km per day the cost of maintainence is crazy. Their chains and cassette are only lasting 1500km. I ride 20km per day each way. Meaning I have to change casette and chain and do a service every second month, costing at least 250 EUR. I bought the bike as a car replacement, but due to poor quality parts it is a better solution to keep the car

Mar 21, 2025

ST

I have always been satisfied with Rotor products and own multiple power meters from this brand. However, my experience with their customer service has been extremely disappointing. In November 2024, I submitted a warranty claim for my Rotor Rex 2.2 inPower crankset, which I had purchased directly from the Rotor webshop. The drive-side crank cracked while the bike was simply hanging in my shed, likely due to aluminum oxidation. This is a strange issue that Rotor should want to investigate themselves. The only response I received was a request to send my proof of purchase. I did so immediately, but after that, I heard nothing. No substantive response, no solution, and my ticket was even closed without any communication. It’s unacceptable that a premium brand completely ignores warranty claims, even for products purchased directly from their own webshop. My MTB has been sitting unused in the shop for months, and I have received zero support. If you value customer service and warranty, think twice before buying a Rotor product.