Hiboy  Reviews 553

I ordered a s2 pro. They sent me a regular s2. I emailed hiboy and told them. They told me to send pics. I did. They immediately sent me a return label for the s2 and sent my new s2 pro like the next day. They also gave me a waterproof bag for the inconvenience. After I took my s2 pro out the box and started riding it didn't go over 17mph and my battery was dying constantly. Hiboy walked me thru the app and now I'm zipping around everywhere. I went from being frustrated to being the happiest guy alive..THANK YOU HIBOY

Date of experience: April 09, 2025

We have now bought two DK1s for our 4 and 6-year-old boys, and have been very pleased with their durability and performance.

We had an issue with the wheel of the first bike we ordered. It kept losing air in the tire, and the rim became visible deformed. I contacted customer support and they promptly mailed an entirely new wheel. We haven't had any additional issues since then, and couldn't be happier with our purchases.

Date of experience: January 03, 2025

I bought a scooter (hiboy s2) for my son back in sept 2024, a coupleweeks ago he got an E7 error code and the scooter stopped running. I emailed customer support they gave me some troubleshooting tips. When that didn't work I sent them my receipt from best buy and they immediately sent over a new motor no questions asked. It arrived fast and the scooter is now up and running. Hiboy has amazing customer service and they've earned a customer for life with me.

Date of experience: April 16, 2025

Battery failed while under warranty. Easy customer support and replacement. Scooter back to normal.

Date of experience: December 01, 2024

Bought a bike for my son. The bike came with a dent in the fork where the tire fits. I contacted them and we sent the bike back. They sent me a new bike with no issues they are great! Very helpful

Date of experience: April 02, 2025

There the best and more then fair im a customer for life love you guys

Date of experience: April 10, 2025

My sons love their Hiboy scooters. As parents, one of the selling factors was the lighting for night time riding. Not only does Hiboy have both a headlight and taillight, but they also have deck lighting surrounding the entire deck of the scooter. Adding visibility at night for a kids was key for us.

We did end up having an issue with one of the scooters bells, but Hiboy support was able to recitify the issue in a timely matter and send us the part we needed. Additionally they sent us a step by step video in how to make the repair. It was straight forward and an easy process for us.

Thank you Hiboy!

Date of experience: March 28, 2025

HiBoy has great customer service and always identifies how to fix any problem I’ve had with my products.

Date of experience: April 10, 2025

My son love his scooter. The team at hiboy are great. I recommend this scooter a 1000 times. I would definitely but another one

Date of experience: April 10, 2025

Great customer service. Worked with me to get the correct parts I needed to get me up and running again.

Date of experience: April 01, 2025

Aside from both of my sons loving their hiboy scooters, I’m loving their support team. Since I bought refurbished scooters, I was on my own for repairs. The service folks looked at my photos, offered their advice, and offered me a discount on replacement parts. Go hiboy!

Date of experience: April 09, 2025

My boys LOVE their scooters and the customer service is simply AMAZING. They quickly pinpointed an issue we were having with one of them and sent the correct replacement part along with a step by step How-To video. Will continue to be loyal customer!

Date of experience: April 09, 2025

Good customer service, great quality scooters

Date of experience: March 18, 2025

Date of experience: April 07, 2025

I'll have to give a shout out to the Hiboy customer service folks. I like to go on wicked rough mountain bike trails on my ve1 electric scooter and I managed to break the accelerator lever off the handlebars after one mishap.
It took three tries over the course of a few months to get the part delivered (their mail room seemed to be confused by the exacting address I needed for this part to be delivered while I was on the road), but the customer service person stayed with me each time and brushed off my offer for me to just buy the part directly from them after the first two failed deliveries left me a little embarrassed.

Date of experience: February 06, 2025

Appreciate to the customer service, Sumi was so helping me resolve my problem. Hiboy definitely the best brand for e-scooter!

Date of experience: April 02, 2025

Bought 2 of these scooters. One for my 11 year old son to ride around d with his friends and one for my wife to ride around campus. Both scooters have worked great!! Very happy. We had one small issue with one of the scooters and the customer service was amazing. Got the issue resolved quickly.

Date of experience: November 15, 2024

I own three hiboys scooters. Just bought two for Christmas. One of the bells broke. Super minor issue. Hiboy customer service was on it as soon as I let them know. Unfortunately the second bell broke. Again as soon as hiboy knew they sent out two complete left side levers with the built in bell. This company is great. I'll buy another one any day. I tell all my family and friends about hiboys products

Date of experience: April 02, 2025

their quick response to help and fix problem, i own two scooter the S2 and the ECOM 14and still looking to buy a third, thanks Hiboy for all your help , 4 thumbs up

Date of experience: April 02, 2025

Scooter is junk quality, goes 1 mile before battery is on 1 bar. Thats on flat ground with no wind. Battery charger melted. Your customer service is terrible and hiboy should be shut down!

Date of experience: March 18, 2025