My swimsuit didn't fit as expected and needed a different size. They were able to send out a new suit ASAP and let me keep the other one as well. I'll definitely gift it to someone and pay it forward. It was a very kind gesture!
Popilush Reviews 2,836
•
4.2
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Super friendly customer service aiming to solve your issue. I would highly recommend this company. The quality in their products are high quality and very nice fabric.
Terrible experience I guess they use AI generated messages to respond to customers. So hard to get a real live person on the phone and a response I feel ripped off. This company has nice items but disgusting customer service i just want my refund or giftcard promised not a generated AI response.
They have THE BEST customer service. They reply quickly , are thorough, and nice. The made exchanging the items I needed super simple and efficient. 10/10! Definitely will ordered from them again
Company details
- #56 of 133 best companies in Women's Clothing Store
- #311 of 752 best companies in Clothing Store
- #8 of 18 best companies in Lingerie Store
- #13 of 25 best companies in Underwear Store
- #6 of 7 best companies in Youth Clothing Store
Written by the company
Popilush is an empowering, inviting, and fashion-forward shapewear line for women. Our mission is to highlight what women of all shapes and sizes love about their bodies. Our high-quality shapewear comes in a diverse range of sizes and is exceptionally affordable for the high level of quality. Our main categories include Shapewear, Bodysuit, Loungewear, Leggings, Bras & Panties.
Contact info
1715 Endeavor Dr, 23185, Williamsburg, United States
- 1 571 460 0210
- service@popilushsupport.com
- popilush.com
4.2
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
Excellent customer service and faster…
Excellent customer service and faster shipping times now. Thank you!
Date of experience: April 21, 2025
Super friendly customer service!
Super friendly customer service aiming to solve your issue. I would highly recommend this company. The quality in their products are high quality and very nice fabric.
Date of experience: April 21, 2025
Great Exchange
My swimsuit didn't fit as expected and needed a different size. They were able to send out a new suit ASAP and let me keep the other one as well. I'll definitely gift it to someone and pay it forward. It was a very kind gesture!
Date of experience: April 18, 2025
Great experience
Great experience, exchange order was smooth and customer service very professional.
Date of experience: April 17, 2025
Terrible experience I guess they use…
Terrible experience I guess they use AI generated messages to respond to customers. So hard to get a real live person on the phone and a response I feel ripped off. This company has nice items but disgusting customer service i just want my refund or giftcard promised not a generated AI response.
Date of experience: April 14, 2025
They have THE BEST customer service
They have THE BEST customer service. They reply quickly , are thorough, and nice. The made exchanging the items I needed super simple and efficient. 10/10! Definitely will ordered from them again
Date of experience: April 18, 2025
Exchange process A++++
I unfortunately ordered the wrong size so I had to exchange my swimsuit- the team made it the fastest & friendliest experience. I would order from them again and again!!
Date of experience: April 18, 2025
Reply from Popilush
Thank you so much for your kind words! We're thrilled to hear that you love the item and had a great experience with our customer service. We truly appreciate your support and hope to serve you again soon! 😊
Ordered a bathing suit and it ended up…
Ordered a bathing suit and it ended up being too small. Requested an exchange for a bigger size and it was hassle free and I didn't have to send the other suit back! It's great quality and just as described plus exceptional service!
Date of experience: April 16, 2025
Reply from Popilush
Thank you for your wonderful review! We're so glad to hear that the exchange process was smooth and that you're happy with the quality of the bathing suit. We aim to make everything as hassle-free as possible for our customers, and it’s great to know that we hit the mark! Thanks for choosing us, and we hope you enjoy your new suit! 😊💖
Convenient and comfort in one!
I have bought some items from this company. I love the way they feel and make my body look good without the hassle of wearing extra underwear garments.
Date of experience: April 15, 2025
Reply from Popilush
Thank you so much for your kind review! We're thrilled to hear that you love the comfort and convenience of our products. It's great to know that they help you feel good and look great without the extra hassle! We truly appreciate your support and look forward to providing you with more items that make your day-to-day even easier. Let us know if there's anything else we can do for you! 😊
Not worth the money
I ordered a dress, swimsuit and a skirt, the total was 186 including shipping of 20£, I'd isn't mind the shipping costs as I had 3 items. However after 6 weeks there was no sign of anything. When I contacted them One item was cancelled as there was none in stock at that point, another was on the way and never arrived for some reason, it was returned to sender before it was delivered to my house, the swimsuit was the only thing that arrived. They refunded the cost of the 2 items that never arrived but not the shipping costs so in the end the swimsuit essentially cost me nearly 90 which is more then I would have spent normally and it took 7 weeks to come. Turns out it's being sent from China. I wouldn't have paid so much or even ordered from there in the first place if I'd of known.
Date of experience: April 15, 2025
Reply from Popilush
Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you encountered with your order. We understand your frustration, especially with the delays and the unexpected shipping costs. Our goal is to provide a seamless experience, and it sounds like we missed the mark this time.
We do apologize for the confusion around the shipping and stock issues, and we appreciate your patience as we worked through the situation. We’re also sorry to hear that the delivery process took longer than expected. We will take your comments into account as we review our shipping and communication procedures to improve our service.
As for the shipping fees, we understand how frustrating it can be to feel like you're not getting the full value for your money. We’ll take your concerns into account moving forward to ensure our customers are fully informed about shipping details from the start.
If there’s anything we can do to make this right, please don’t hesitate to reach out. We truly appreciate your feedback and hope to have the opportunity to serve you better in the future.
Popilush has amazing selections and customer service!
Popilush has amazing selections to choose from for shapewear that fits your needs! Not only that, but they also have the best and most considerate customer service of any online boutique I’ve ever experienced!
Date of experience: April 15, 2025
Reply from Popilush
Thank you so much for your wonderful review! We're so glad to hear that you love our selection of shapewear and had such a positive experience with our customer service team. We really strive to make sure our customers feel valued and supported, so your kind words mean a lot to us! 😊
We look forward to continuing to provide you with the best products and service. If you ever need anything else, don’t hesitate to reach out! Thanks again for choosing Popilush! 🌟
Popilush has basically been a BFF for me!
Popilush has been a huge part of my weight loss journey. I’ve lost almost exactly 100lbs over the past year, and I was about 20-30lbs down when I first saw a Popilush ad. I wanted to give it a try to help me feel a little better while going through the difficult weight loss process and all the things that come with it—also cuz the bodysuit I first saw advertised was sparkly and that made me want it more! First thing I ordered was the sparkly bodysuit in that beautiful blue. I’d just dyed my hair bright red and I was no longer 200+ pounds but rather 180ish. The bodysuit fit me like a glove and looked incredible. It made me feel so happy and so beautiful. Now I own WAY over a dozen things from Popilush and am constantly trying to remind myself to pay bills before hitting this site, because I love yall so much. My fancy birthday dinner dress was also Popilush, and boy did I feel incredibly gorgeous wearing it. I hope y'all never stop coming up with new designs. Even though some items are pretty pricey, I’ve yet to discover one that hasn’t been worth every penny for one reason or another. Seriously, Popilush basically saved my life by saving my confidence and I love you guys so much for that. Love love love.
Date of experience: January 28, 2025
Reply from Popilush
Thank you so much for your amazing review! We're beyond thrilled to hear that Popilush has been such an important part of your journey and helped boost your confidence. Your kind words mean the world to us, and we're so grateful to have you as part of the Popilush family. We can't wait to continue bringing you designs that make you feel fabulous! Keep shining, and we’re here whenever you need a little extra sparkle in your life! 💖
Great experience!
I've never received such great customer service! I will be buying a lot more from this company!
Date of experience: April 11, 2025
Reply from Popilush
Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with our customer service. It's customers like you that make what we do so rewarding. We can’t wait to welcome you back for your next purchase—there’s plenty more to come! Feel free to reach out anytime, and thanks again for choosing us!
Communication was spot on
Communication was spot on. They resolved my issue fast. Definitely a great company. Will be purchasing again soon.
Date of experience: April 09, 2025
Reply from Popilush
Thank you so much for your kind words! We're thrilled to hear that our communication and support met your expectations. It's always our priority to resolve any issues quickly and efficiently. We truly appreciate your trust, and we're looking forward to serving you again soon! Feel free to reach out if you need anything else. 😊
Great items and excellent customer setvice
I loved the items I received. I ordered 4 bodysuits and a bathing suit. On 3 of the bodysuits I did need alto upside, but I think it is because I have a longer torso than most people and I am 5'9. All of my items were great quality and really smoothed and lifted where they were supposed to. When I needed to exchange some of my items Popilush made it easy and fast. No jumping through hoops. Final note: I was very happily surprised at the lifting effect on my backside. I didn't think it was possible considering the bodysuits are thongs. It was amazing!
Date of experience: April 09, 2025
Reply from Popilush
Thank you so much for your wonderful feedback! We’re so glad to hear that you loved the items and that the quality and fit worked well for you. We understand that everyone’s body is unique, and we’re happy that our customer service made the exchange process quick and easy for you. We’re also thrilled that the lifting effect exceeded your expectations! If you ever need anything else or have any more questions, don’t hesitate to reach out. We’re here to help! 😊
Popilush service department was very…
Popilush service department was very helpful and quick to help me with my questions.
Thank you
Popilush!
Highly recommend otdering from Popilush
Date of experience: April 08, 2025
Reply from Popilush
Thank you so much for your kind words! We’re thrilled to hear that our service team was able to assist you quickly and helpfully. Your recommendation means a lot to us! If you ever have any more questions or need assistance, don’t hesitate to reach out. We're always here to help! 😊
First they sent the wrong order, and cheap quality
First they sent the wrong order, so I got my stuff later than expected and couldn't wear it when I thought I could. Then the pants I did order tore the second time I put them on. They're slightly thicker than nylon pantyhose. $50 for one wear is not the business for me. Be careful if/when purchasing from them. I'd post a pic but I can't here.
Date of experience: April 07, 2025
Reply from Popilush
We’re really sorry to hear about your experience, and we completely understand your frustration. It’s disappointing to receive the wrong order and then have quality issues with the product. That’s certainly not the experience we aim to provide. We’d love to make this right for you. Could you please reach out to our customer service team so we can help with a return, exchange, or refund? We want to ensure you're fully satisfied with your purchase. Thanks for sharing your feedback, and we’re sorry again for the inconvenience.
great product, even better CS
greeattt customer service, and the swimsuit i got does what it said it would do, now i want the whole website
Date of experience: March 05, 2025
Reply from Popilush
Thank you so much for your kind words! We’re thrilled to hear you love the swimsuit and had a great experience with our customer service. It means a lot to us! We’re so glad we could meet your expectations, and we’d love for you to check out the rest of our collection. If you need any help or have questions about other products, don’t hesitate to reach out. Enjoy your shopping, and we can’t wait to serve you again! 😊
What a great company
What a great company. I've bought several items. They fit and look great!
I recently had an item that was too small. I have a small frame but big boob's.they replaced it immediately. So great!
Such great quality products and service!
Date of experience: March 05, 2025
Reply from Popilush
Thank you so much for your kind words! We're thrilled to hear that you've been happy with both the fit and quality of your items. It’s wonderful to know that our customer service was able to assist you quickly with the exchange. We truly appreciate your support and are so grateful to have customers like you. If you ever need anything else, don't hesitate to reach out—we’re here to help! 😊
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