Qualisports USA Reviews 174

I bought 2 Volador Ebike for me and my friend. We wanted a lightweight ebike that we can store on a sedan car and bring on our camping trips. We have rented e bikes before but the Volador is the first ebike we actually bought. We have tested it an so far we are having fun riding it. It is lighter than other ebikes on its price range and comfortable to ride. The pedal assist can really go fast with the 5 levels. I try to stick to 1 or 2 so I can still get some exercise . Turning the power off, it was still so easy to ride the ebike specially with the Shimano 7-speed gear. It adds confidence on knowing I can still ride my ebike comfortably even if I ran out of battery. I am no expert on ebikes but so far I am happy with what I got and it does serve its purpose.

(There was a minor issue with one of the item that came with the ebike but qualisports support team responded quickly and was helpful as soon as I emailed them about it. )

We will be bringing our e-bikes this weekend to a campground. I am excited.

Date of experience: April 20, 2025

I couldn’t be happier about my recent purchase of two Volador e- bikes.
I have been searching for a foldable E bike because my wife and I recently bought a boat and want to take bikes on board so that we can explore some of the local islands near where we live. There’s not a lot of room on the boat and so a lightweight foldable e-bike made sense.
My research brought me to Qualisports. I called the number that was listed on their website and spoke with Carlos. What a great guy! I had many questions, which he answered thoroughly. I never felt rushed in the conversation.
I went forth with the purchase and received the bikes about five days later.
Assembly was a cinch and was made easier by the video link that they provided.
The bikes are fantastic. Both my wife and I have one. They feel really solid and well built and are effortless to ride. Plenty of power! I am very happy that we got bikes with 20 inch wheels. They feel stable at top speeds of 20 miles an hour. The bikes are easy to fold and store. At 6‘1“ tall, I do not feel cramped.
To summarize, the Volador is quality and solidly constructed E-bike that I purchased at a very reasonable price of just under $1200.
My wife and I love the bikes and we were very satisfied with the customer service received, both from Carlos and the company.
For anyone who is considering getting a lightweight foldable E bike, I would highly recommend the Volador

Date of experience: March 26, 2025

Yall didn’t let me return it after it didn’t work

Date of experience: March 18, 2025

The charger I received did not fit my e-bike battery. I sent a message to this effect to ask for an exchange but you have not responded.

Date of experience: February 08, 2025

Fast shipping. Poor documentation.

Date of experience: January 20, 2025

Qualisports resolved my issue fairly quickly after I was sent the wrong item.

Date of experience: January 14, 2025

I needed a new battery and charger. I received responses from Qualisports through their Facebook site. The charger was on backorder but I received it as soon as it became available.

Date of experience: January 08, 2025

Bikes came quickly and were easy to assemble. They are sturdy, light weight and really fun. We had some questions and customer support were so very helpful and patient.

Date of experience: January 03, 2025

I purchased Two folding e-bikes from Qualisports. The build quality is excellent. Both bike had minor issues (bent chainring and malfunctioning headlight) I sent an email describing the issues and got a response with in a hour (Carlos was great!!) I had resolution with in 24 hours. EXCELLENT CUSTOMER SERVICE!!!!

Date of experience: December 30, 2024

Thanks to Qualisports USA, not just because they have the coolest bikes in the city, is because the hace an amazing post service sales, how help you very, very, very fast. Thanks K. (and sorry for my english)

Date of experience: November 08, 2024

The customer support was helpful when I was repairing my friend's Qualisport E-bike. There was a part update on the electric motor that I needed to replace. They helped me and provided instructions to properly set up the throttle controller with the new motor.

Date of experience: September 01, 2024

The customer service representatives are knowledgeable and very quick in responding my inquiries. Also, the representatives provided me a solution to the issue in question.

Date of experience: September 11, 2024

Good on line customer service and availability of spare parts.

Date of experience: August 08, 2024

Great experience, great product delivery was done as promised

Date of experience: August 13, 2024

Wonderful product! Fast shipping! And Carlos was so helpful and responsive when I had a few questions after unpacking the bike. Love my Nemo!

Date of experience: July 31, 2024

The customer support was very helpful in solving a technical issue. Thank you!

Date of experience: August 01, 2024

The ordering and delivery process was easy and fast. Packaging for shipping needs package straps to help delivery people move the heavy awkward box. The Box was fairly torn up on arrival. Protection inside for the widest parts/wheel axles would be good. Fortunately, I can work on bikes and was able to work out the kinks. No major damage.
As for the bike itself. It is amazing! I love it and have ridden almost every day. Everything is working as it should. It is so comfortable and fun! It is exactly what I was wanting and apparently what I needed to get back cycling again.
My only request at this point is some directions/video for removing/disconnecting the back wheel.
Thank you.

Date of experience: July 05, 2024

purchased the bike for a lightweight option.

Date of experience: June 30, 2024

Date of experience: June 12, 2024

I've enjoyed my two dolphin e-bikes for a couple of years now, but when the controller went out on one of them, I was impressed how quickly support helped me diagnose and fix the problem. In just a few days the new controller arrived, I installed it and was back on the road again!

Date of experience: June 11, 2024