This credit union has been there for me consistently. I am very happy with their services and the people have been more then helpful and respectful. Been a member for a long while.
Rize Credit Union Reviews 32
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4.6
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Unlike almost every customer oriented institution out there, Rize has kept the practice of being able to quickly and easily talk to a knowledgeable and real human. The chatbots are great but sometimes things are a bit to nuanced for them. Also what is extremely urgent to me doesn't register until an operator talks to you to give you that warm fuzzy.
This is the best Credit Union I’ve ever belong to from the easy online app. When you go into a branch, you feel welcomed and all your needs are met. It’s so easy. I even have my mom bank here and you know how some older people have issues.
It’s always a great experience every time I go to the bank or if I need help solving any issues with my account over the phone, online or in person.Thanks so much
Company details
Written by the company
We’re more than just a financial institution. We’re your trusted partner on your journey toward financial empowerment. Founded in 1952 by members of IBEW Local 47, our institution later became SCE Credit Union. Over the decades, we’ve expanded our reach and now proudly offer a wide range of valuable financial products and services to members throughout Southern California and Southern Nevada. We’re proud of our rich history, and for over 70 years, we’ve provided knowledge, access, and care to uplift communities and secure better futures for all. We strive not only to guide you through your finances but also to help you take control of your financial future.
Beyond Banking
Written by the company
- Together, we Rize: Building a future of financial freedom
- At Rize Credit Union, everyone is valued and respected. We recognize the inherent worth of each member of our community and treat everyone fairly, with dignity and respect. We empower individuals and families to realize their potential and achieve lasting financial security. Through financial empowerment, we ultimately work toward ending poverty. This is a journey that requires dedication and persistence, and it’s what drives us to tirelessly serve our members and community. It’s time to Rize Beyond Banking.
Contact info
12701 Schabarum Ave, 91706, Irwindale, CA 91706, United States
- 8008666474
- info@rizecu.com
- rizecu.com
4.6
Excellent
32 reviews
Happy Member
This credit union has been there for me consistently. I am very happy with their services and the people have been more then helpful and respectful. Been a member for a long while.
Date of experience: April 20, 2025
This is the best Credit Union I’ve ever…
This is the best Credit Union I’ve ever belong to from the easy online app. When you go into a branch, you feel welcomed and all your needs are met. It’s so easy. I even have my mom bank here and you know how some older people have issues.
Date of experience: April 18, 2025
Amazing staff in Ontario
Amazing staff in the Ontario branch. They know me by name and treat me and my small business like royalty. Thank you!
Date of experience: April 11, 2025
Unlike almost every customer oriented…
Unlike almost every customer oriented institution out there, Rize has kept the practice of being able to quickly and easily talk to a knowledgeable and real human. The chatbots are great but sometimes things are a bit to nuanced for them. Also what is extremely urgent to me doesn't register until an operator talks to you to give you that warm fuzzy.
Date of experience: April 11, 2025
It’s always a great experience every…
It’s always a great experience every time I go to the bank or if I need help solving any issues with my account over the phone, online or in person.Thanks so much
Date of experience: March 15, 2025
Helpful and fast..
I went to the bank they helped me out with taking out of money. When I needed the money and when I don't have any money when I shopping for food. And I don't have enough rize help me to pay it off. Very very. At ease when I felt with food to go home with. Because of rize. The app help to to transfer money fast and quick.love it
Date of experience: April 12, 2025
I opened my account 17 years ago and it…
I opened my account 17 years ago and it was the best decision I made. I've opened several account the service here is impeccable. I feel like family. I can ask anything they always have an answer. I recommend Rize CU to all. You want regret it Trust me
Date of experience: April 10, 2024
I been with Rize (SCEFCu) for over 20…
I been with Rize (SCEFCu) for over 20 years and they have been very helpful in all my finance needs.
Date of experience: April 06, 2025
Reply from Rize Credit Union
Hi Zach! Thank you for your loyalty and for being a valued member of Rize Credit Union for over 20 years. We're thrilled to hear that we've been able to assist you with all your financial needs. Your satisfaction is our top priority, and we're here to continue providing you with excellent service. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you again for your kind words!
Customer service whether in person or…
Customer service whether in person or over the phone is stellar, as well as general ease of transactions.
Date of experience: April 02, 2025
Reply from Rize Credit Union
Hi Christine. Thank you for your wonderful feedback. We're delighted to hear that you've had stellar experiences, both in person and over the phone. It's also great to know that you find our transactions easy and convenient. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you again for your kind words!
Prompt, professional C/S
Rize Credit Union customer service representatives are prompt and polite. Rize Credit Union has always refunded any card charges I challenge after I prove the reason for the challenge. I've been with Rize for 16 years and have no intention on leaving.
Date of experience: March 24, 2025
Reply from Rize Credit Union
Hi Paula. Thank you for your kind words and for being a loyal member of Rize Credit Union for 16 years. We're delighted to hear that our team has been prompt and polite in assisting you. It's also great to know that we've been able to address your card charge challenges to your satisfaction. Your loyalty means a lot to us, and we're committed to continuing to provide you with excellent service. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you again for your wonderful feedback!
If your kid gets paper statements each…
If your kid gets paper statements each month they get charged $5. Only credit union I have used that does this to kids.
Date of experience: April 03, 2025
Reply from Rize Credit Union
Hi John. Thank you for your feedback. We understand your concern regarding the $5 charge for paper statements. At Rize Credit Union, we strive to keep our fees as low as possible while encouraging environmentally friendly practices. We offer free electronic statements as an alternative to help reduce costs and paper waste. If you have any questions or need assistance with setting up electronic statements, please don't hesitate to reach out. We appreciate your understanding and support. Thank you!
No hidden fees and great customer…
No hidden fees and great customer service!
Date of experience: March 28, 2025
Reply from Rize Credit Union
Hi there! Thank you for your positive feedback. We're thrilled to hear that you had a great experience with our member service and found no hidden fees. Your satisfaction is our top priority, and we look forward to serving you again in the future! If you have any other questions or need further assistance, feel free to reach out. Have a wonderful day!
Excellent Customer Service & Hassle-Free Account Opening!
I had a fantastic experience opening an account with Rize Credit Union! The process was incredibly smooth and straightforward, making it easy to get started. The customer service team was friendly, knowledgeable, and went above and beyond to ensure all my questions were answered. They made me feel valued and appreciated as a new member. If you’re looking for a credit union that truly cares about its members and offers a seamless banking experience, I highly recommend Rize Credit Union!
Thank you Nallely Leon and everyone else that assisted!
Date of experience: March 12, 2025
Reply from Rize Credit Union
Hi Mayra. Thank you for sharing your fantastic experience! We're thrilled to hear that the account opening process was smooth and straightforward for you. Our team always strives to go above and beyond to ensure our members feel valued and appreciated. It's wonderful to know that Nallely Leon and the rest of the team were able to assist you effectively. We truly care about our members and aim to provide a seamless banking experience. Welcome to Rize Credit Union!
Very helpful people who in the bank and…
Very helpful people who in the bank and great service
Date of experience: March 12, 2025
Reply from Rize Credit Union
Hi Claudia. Thank you for your kind words! We're thrilled to hear that you found our team helpful and enjoyed the service. We strive to provide the best experience for our members, and your feedback means a lot to us. If you have any other questions or need further assistance, please don't hesitate to reach out.
Absolutely wonderful
Absolutely wonderful
experience, great communication. Sweet representative, caring and understanding
Date of experience: March 13, 2025
Reply from Rize Credit Union
Hi Jessica. Thank you for your wonderful review! We're delighted to hear that you had a great experience with our team. Our team members strive to provide caring and understanding service, and it's fantastic to know that their efforts made a positive impact on your experience.
Great Credit Union
Great Credit Union , wish I had found them sooner but im definitely here to stay
Date of experience: March 14, 2025
Reply from Rize Credit Union
Thank you for your fantastic review, Ebony! We're so glad to hear that you're happy with our Credit Union and that you plan to stay with us. It's always wonderful to welcome new members, and we appreciate your kind words.
Good quick service
Good quick service. I haven't had many issues besides overdraft fees and you guys are quick to catch fraudulent charges. The overdraft fees aren’t my favorite but I’ve just learned to put my bills on another card so I don’t run into that issue.
Date of experience: March 14, 2025
Reply from Rize Credit Union
Thank you for your feedback, Hadassah! We're glad to hear that you appreciate our quick service and our efforts to catch fraudulent charges. We understand that overdraft fees can be frustrating, and we appreciate your understanding.
Your feedback is important to us, and we're always looking for ways to improve our services. If you have any further concerns or need additional assistance, please don't hesitate to reach out. Thank you for being a valued member!
Strong 4 out of 5
Strong 4 out of 5. Always room for improvement, especially with the Credit Card offerings.
Date of experience: March 08, 2025
Reply from Rize Credit Union
Thank you for your feedback, Rodger! We appreciate your positive rating and your suggestion for improvement. We're always striving to enhance our services, and your input regarding our Credit Card offerings is valuable to us. Thank you again for your review!
I didn't know what to with my account …
I didn't know what to with my account upside-down she took the time and explained to me step by step realy great person thank you I'm so sorry I forgot her name
Date of experience: March 07, 2025
Reply from Rize Credit Union
Hi Sara! Thank you for your feedback. We're thrilled to hear that you had a positive experience with our team member. It's wonderful to know that they took the time to explain everything step by step and provided you with the assistance you needed. Thank you again for your review!
ATM issues
I dislike how I’m unable to deposit money and withdraw over $300 in a transaction at an ATM.
Date of experience: March 01, 2025
Reply from Rize Credit Union
Hi Edwin. Thank you for your feedback. We understand your frustration with the ATM transaction limits. Our goal is to ensure the security and convenience of our services and encourage you to visit one of our branches or contact our Member Care Center at 800-866-6474 for assistance with larger transactions. Your satisfaction is important to us, and we are here to help. Thank you for choosing us!
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