4.5
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Responsive and helpful company! The 311 fl-x bars are phenomenal, perfect amount of flex to cut down on vibrations, shape works well for me and pairs well with the inner bar ends to have a happy wrists elbows and shoulders for the durations of the big mountain days. Can’t speak highly enough of them, first time I’ve had a bar that hasn’t made a compromise on ride ability, comfort and handling.
Referred here by reddit users. Sq has excellent customer service who helped me with saddle knowledge. They first sent me the free measuring kit. Worked great!
Update: I got the Wardy special edition colorway... Saddle makes my rides SOOOO much better. No more numbness in my private areas due to mis-sized saddle. Sizing tool worked perfectly.
Between new saddle and going clipless, I've shaved 20 minutes off my 15 mile loop!
The handlebars are excellent. Not too heavy, not too light. I bought it for the increased angle for the back sweep (12 degrees, not the 8-9 found on other bars. Consistent with recommendations by SQLab, I could have gone wih 16 degrees, but for now, the 12 degrees was a significant improvement, largely eliminated wrist pain after long rides. The increased vertical flexibiility of this model was not a problem, but I have only 30 miles on the bars to far, so I haven't noticed a big difference on that.
I emailed SQlab USA and asked if there were any plans for a discount on the 612 Ergowave Active 2.1 over the Christmas holiday. I told them that I previously ordered two of these saddles from them and that they are awesome, relieving saddle pain and hand numbness. They immediately responded that they did not think that model was going to be discounted but sent me a discount code for 25% off as a loyal customer. I placed the order and the saddle arrived in just a few days! I appreciate good customer service.
SQlab is your expert for ergonomic bicycle components and accessories like bike saddle, grips, handlebars and stems. SQlab has specialised in the three contact points of the bike (Hands - Pelvis - Feet). A bicycle saddle must not only fit perfectly to both the male and female anatomy, but also correctly spread the body weight from a medical point of view. The grips must prevent numb fingers, must be easily and securely assembled and be a good fit for the hand. In particular our saddles, and our fitting process, which determines the perfect saddle width, have made us the most successful saddle manufacturer in tests of bicycle magazines. You will not only find the perfect saddle, grip, bars and other components here, but also many tips and tricks around ergonomics and how to correctly fit and adjust the SQlab-products for the three contact points. You can purchase our products at your local authorised dealer or here in our online shop. However, we highly recommend the purchase through your local authorised dealer as the face-to-face advice and particularly the sitbone measurement is a service only your brick and mortar authorised dealer can provide.
1 Northshore Dr. SE, WA 98672, White Salmon, United States
4.5
593 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Just amazing customer service. And the sq labs 621 ergo 2.1 is some comfortable. The flip chip is great. I did break my seat - my fault 100% and the warranty and service department were amazing in helping me get it taken care of and shipped out so quickly. Madison was super nice. Highly recommend the saddles and the company.
Date of experience: April 01, 2025
It should be noted that I have not actually bought the saddle yet. My brother in law has one and loves it and my saddle is old and out of production so I decided to take a look at SQlab. I was warned, 'they are expensive', and indeed they are. I have about 3 'expensive' saddles that I can't ride because, well, they are not comfortable. I loved my specialized Toupe but, as all companies do, specialized could not stand a good product and had to move on. So up front, ordering a test kit was easy but it took so long to arrive SQlab sent me another one. No fault of SQlab and they reached out to me...really...I was amazed. I guess you pay for that customer service but it is really not the norm today. I'll probably buy a SQlab saddle. I'll feel a bit guilty if I don't because they were so good at their work. That probably eeks into the saddle. Great company to deal with. Hope the saddle is as excellent.
Date of experience: January 08, 2025
Reply from SQlab USA
Hi Joel, so glad you're happy with the service! We are certain you'll love the saddle even more! Let us know if you have any other questions!
Easy fast order to delivery. Ordered the sizing kit.
Date of experience: January 07, 2025
Reply from SQlab USA
So glad it's been helpful! Happy riding, Tim!
Should have made the switch years ago - Massive improvement and worth every penny.
Date of experience: January 04, 2025
Reply from SQlab USA
Glad to hear it Wesley! Happy riding!
Excellent easy order and fast shippping. Will definitely bookmark these folks and order from them again!
Date of experience: January 01, 2025
Reply from SQlab USA
Glad you had a great experience, Robert! Happy Riding!
Great product and a very responsive customer service
Date of experience: December 23, 2024
Reply from SQlab USA
Thanks Jacob, we're thrilled you are happy with SQlab! Happy riding!
Quick shipping, product is great and performs as expected
Date of experience: December 27, 2024
Reply from SQlab USA
Thanks John, glad you love your new saddle! Happy riding!
Love the custom seat, 614. The purchasing process was simple and straight forward. I purchased during the holidays yet still received the shipment promptly. FedEx screwed up the shipment and sent it from Cali to Portland, to Cali, to Portland…. But that is not any fault of SQlab. The seat is awesome. Just got it on my indoor trainer for a first ride today. Love it!!
Date of experience: December 27, 2024
Reply from SQlab USA
So glad to hear you love the saddle! And glad it (FINALLY) made it to you!
Reply from SQlab USA
So glad you got it quickly and are happy with the saddle! Happy Riding!
I bought this saddle for my wife being that her current saddle causes her discomfort and chafing. This one seems to be the perfect size for her and feels very good on the few rides she’s had on it. SqLabs has nailed th design on this one! We have adjusted the position and it’s perfect now. Hoping for some longevity.
Date of experience: December 18, 2024
Reply from SQlab USA
Great news, Jack! we're thrilled this saddle will work for your wife!
Great products with ERGO design! It works!
Date of experience: December 03, 2024
Reply from SQlab USA
We love it too David! Happy riding!
An early Christmas present for my husband, and he loves them❤️🎄
Date of experience: December 12, 2024
Reply from SQlab USA
Awesome gift, Aggie! We're thrilled for you and your husband!
Quick to respond to my request for additional information on-line.
Date of experience: November 29, 2024
Reply from SQlab USA
thanks for the great review, Morrie, we're thrilled you're happy!
Date of experience: December 05, 2024
Reply from SQlab USA
Hi Darrin,
I'm sorry there was a delay! We hope you enjoy the product!
Sent a great m
Date of experience: November 29, 2024
Reply from SQlab USA
Great to hear, Kimberley!
Great product that really makes a difference.
Date of experience: November 25, 2024
Reply from SQlab USA
Thanks Mark!
Fast shipping. My saddle is immaculate. Looks and feels better in person than on the web. Although, it seems sales are hard, the saddle is 100% worth it.
Date of experience: November 29, 2024
Reply from SQlab USA
Thanks for the review, Phillip!
Quick response, quick shipping. Can’t wait to get my saddle size
Thank you
Date of experience: November 27, 2024
Reply from SQlab USA
Thanks Paul, enjoy!
My bike seat arrived efficiently. I have had SQ labs seats before and liked them. I am still tweaking the adjustments to this new one, but you can’t beat the comfort and quality.
Date of experience: November 18, 2024
Reply from SQlab USA
Glad to hear it, Dianne! Have fun!
Reply from SQlab USA
Thanks for the review, Duffel!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
