U.S. Polo Assn. Reviews 12,449

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I love all my orders. My mom likes the bag so much. The large tee is a little bit big on me. The size 6 high rise jeggings is much wider than the size 8 medium rise regular jegging, but it is nice material. I only guess what size what fits on me since different designs fits differently. Next time I buy I know what really fits on me. Overall, I am satisfied!

Rated 1 out of 5 stars

Very disappointed. I am a regular customer. I ordered 30 W and 32 L, they sent me 32W and 30 L. I requested them to return or exchange but the customer service personnel is very unprofessional. They refused my request stating that they sent right order. I am very surprised that being a customer expert they doesn’t know that the measurement sizes of Denim jeans are measured by Waist and Length not Length and weight.
Hope this feedback will be heard coz the brand itself is a trustworthy industry.

Rated 5 out of 5 stars

I had a five star experience with US Polo Assn. from start to finish! The website made selecting and ordering products very easy and delivery was fast with all items arriving either on time or ahead of schedule and in immaculate condition. Looking forward to ordering more products in the future.

Rated 4 out of 5 stars

I enjoy shopping with this brand so far, ever since I saw their wares in Walmart. Lovely shirt offerings for me to wear, but my only complaints so far is that the website is clunky and I do wish that more shirts were offered in "slim". I bought slim polo shirts, but they feel like regular size ones. Great company so far, and it supports US Polo!


Company details

  1. #537 of 752 best companies in Clothing Store
  2. #19 of 21 best companies in Children's Clothing Store
  3. #69 of 82 best companies in Men's Clothing Store
  4. #98 of 133 best companies in Women's Clothing Store

Information provided by various external sources

U.S. Polo Assn. brand products are authentic and officially sanctioned by the United States Polo Association, the governing body for the sport of polo in the United States since 1890. Today, our products are sold through our licensing program in over 135 countries at independent retail stores, department stores and U.S. Polo Assn. brand stores. The U.S. Polo Assn. brand carries clothing for men, women and children, as well as accessories, luggage, watches, shoes, home furnishings and more. The U.S. Polo Assn. brand is managed by USPA Properties, Inc., a wholly owned subsidiary of the U.S. Polo Association. USPA Properties is a for-profit corporation, and pays royalties to the U.S. Polo Association for the rights to license their trademarks. USPA Properties pays federal, state and local taxes in excess of 40 percent on all profits. As the steward of the U.S. Polo Association trademarks, Properties’ mission is to develop a long-term source of revenue for the U.S. Polo Association. This revenue is used to underwrite numerous programs for education and promotion of the sport of polo in the U.S.


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

5-star
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1-star

Replied to 86% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars
Verified

I ordered in March

I ordered in March, they delivered my package except for one item so I was thinking maybe it’s back ordered. I tried to call and email them and there was no answer. Then around April 19th, I checked and saw that they charged my card again for the same ordered so I called my bank. This is my first issue like this ordering from them. There customer service is non existent

Date of experience: April 21, 2025

Rated 5 out of 5 stars
Verified

An Affordable Go to

One of my favorite things about these shirts are, the fabric is thick--can't see my nipples through the shirt.
-which also makes it hang nicely on my 53 year-old body, lol.
IE: doesn't cling to my ugly bits

Date of experience: April 12, 2025

Rated 5 out of 5 stars
Verified

I love all my orders

I love all my orders. My mom likes the bag so much. The large tee is a little bit big on me. The size 6 high rise jeggings is much wider than the size 8 medium rise regular jegging, but it is nice material. I only guess what size what fits on me since different designs fits differently. Next time I buy I know what really fits on me. Overall, I am satisfied!

Date of experience: April 11, 2025

Rated 1 out of 5 stars
Verified

Very disappointed and worst customer care

Very disappointed. I am a regular customer. I ordered 30 W and 32 L, they sent me 32W and 30 L. I requested them to return or exchange but the customer service personnel is very unprofessional. They refused my request stating that they sent right order. I am very surprised that being a customer expert they doesn’t know that the measurement sizes of Denim jeans are measured by Waist and Length not Length and weight.
Hope this feedback will be heard coz the brand itself is a trustworthy industry.

Date of experience: March 24, 2025

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