I love all my orders. My mom likes the bag so much. The large tee is a little bit big on me. The size 6 high rise jeggings is much wider than the size 8 medium rise regular jegging, but it is nice material. I only guess what size what fits on me since different designs fits differently. Next time I buy I know what really fits on me. Overall, I am satisfied!
U.S. Polo Assn. Reviews 12,449
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Very disappointed. I am a regular customer. I ordered 30 W and 32 L, they sent me 32W and 30 L. I requested them to return or exchange but the customer service personnel is very unprofessional. They refused my request stating that they sent right order. I am very surprised that being a customer expert they doesn’t know that the measurement sizes of Denim jeans are measured by Waist and Length not Length and weight.
Hope this feedback will be heard coz the brand itself is a trustworthy industry.
I had a five star experience with US Polo Assn. from start to finish! The website made selecting and ordering products very easy and delivery was fast with all items arriving either on time or ahead of schedule and in immaculate condition. Looking forward to ordering more products in the future.
I enjoy shopping with this brand so far, ever since I saw their wares in Walmart. Lovely shirt offerings for me to wear, but my only complaints so far is that the website is clunky and I do wish that more shirts were offered in "slim". I bought slim polo shirts, but they feel like regular size ones. Great company so far, and it supports US Polo!
Company details
- #537 of 752 best companies in Clothing Store
- #19 of 21 best companies in Children's Clothing Store
- #69 of 82 best companies in Men's Clothing Store
- #98 of 133 best companies in Women's Clothing Store
Information provided by various external sources
U.S. Polo Assn. brand products are authentic and officially sanctioned by the United States Polo Association, the governing body for the sport of polo in the United States since 1890. Today, our products are sold through our licensing program in over 135 countries at independent retail stores, department stores and U.S. Polo Assn. brand stores. The U.S. Polo Assn. brand carries clothing for men, women and children, as well as accessories, luggage, watches, shoes, home furnishings and more. The U.S. Polo Assn. brand is managed by USPA Properties, Inc., a wholly owned subsidiary of the U.S. Polo Association. USPA Properties is a for-profit corporation, and pays royalties to the U.S. Polo Association for the rights to license their trademarks. USPA Properties pays federal, state and local taxes in excess of 40 percent on all profits. As the steward of the U.S. Polo Association trademarks, Properties’ mission is to develop a long-term source of revenue for the U.S. Polo Association. This revenue is used to underwrite numerous programs for education and promotion of the sport of polo in the U.S.
Contact info
United States
- (855) 361-5553
- serviceUSA@e.uspoloassn.com
- uspoloassn.com
Replied to 86% of negative reviews
Typically takes over 1 month to reply
Good product for my friend good…
Good product for my friend good material and comfort for him.
Date of experience: April 15, 2025
Haven't heard back on return.
Date of experience: April 15, 2025
I love the style
I love the quality style and the colors and the affordable prices
Date of experience: April 18, 2025
I ordered in March
I ordered in March, they delivered my package except for one item so I was thinking maybe it’s back ordered. I tried to call and email them and there was no answer. Then around April 19th, I checked and saw that they charged my card again for the same ordered so I called my bank. This is my first issue like this ordering from them. There customer service is non existent
Date of experience: April 21, 2025
Everything was fine except for one…
Everything was fine except for one jean, they sent me the wrong size.
Date of experience: April 07, 2025
An Affordable Go to
One of my favorite things about these shirts are, the fabric is thick--can't see my nipples through the shirt.
-which also makes it hang nicely on my 53 year-old body, lol.
IE: doesn't cling to my ugly bits
Date of experience: April 12, 2025
Look nice in picture
Look nice in picture, not even fine in real at all
Date of experience: April 09, 2025
I love all my orders
I love all my orders. My mom likes the bag so much. The large tee is a little bit big on me. The size 6 high rise jeggings is much wider than the size 8 medium rise regular jegging, but it is nice material. I only guess what size what fits on me since different designs fits differently. Next time I buy I know what really fits on me. Overall, I am satisfied!
Date of experience: April 11, 2025
Material is quality and designs are on…
Material is quality and designs are on point.
Date of experience: April 12, 2025
Very disappointed and worst customer care
Very disappointed. I am a regular customer. I ordered 30 W and 32 L, they sent me 32W and 30 L. I requested them to return or exchange but the customer service personnel is very unprofessional. They refused my request stating that they sent right order. I am very surprised that being a customer expert they doesn’t know that the measurement sizes of Denim jeans are measured by Waist and Length not Length and weight.
Hope this feedback will be heard coz the brand itself is a trustworthy industry.
Date of experience: March 24, 2025
Pants order
Service and delivery was fast and excellent.
pants size was according of what they described in the size chart. good
Date of experience: April 10, 2025
Great product
Date of experience: April 17, 2025
Very good
very satisfied with my order, good quality, beautiful and at a good price
Date of experience: April 10, 2025
Great experience and I can’t wait to…
Great experience and I can’t wait to buy many clothes with you
Date of experience: April 16, 2025
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