4.3
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
I can't use my rewards as I would like as before.
I should be able to apply them to a transaction instead of being forced to purchase someones product.
They should stick to financial services first.
When using Bank acct. info and the 4 day wait, the WU app. and my email received, the date available does not match.
Western union changed their reward policy so that they give free rewards, new policy, but you can't use them to discounting the transer fees as before. This is very diappointing. Just another company like airlines rewards just make clients feel good but can not be used. shamfull. Wadood
Poonam gave us fantastic service when we went to break our pound into Indian rupees. She also gave us a list of sites we should see and direction too!!! Now that is service with a smile.
I work in retail so I know a fake and sincere smile. Poonam is the face of customer service. It's if everyone was like her all businesses would be thriving.
I’ve been travelling throughout Europe, the Middle East and Central Asia now for the past 15 years, and without a doubt the best WU service I’ve ever received anywhere has been at the WU in Praia da Rocha, Portugal on Tomás Cabreira Avenue. This is all thanks to the great service from Pedro. I wish all WU outlets had employees like this young man!
Written by the company
For over 170 years, Western Union has advanced technology to connect people with the places and loved ones that matter most to them. Now, as a global leader in cross-border, cross-currency money movement, and with 600,000+ agent locations1 in over 200 countries and territories, Western Union makes it easy and convenient for you to send money to friends and family around the world.
Whether you need to transfer money to a friend down the street or to a family member across the globe, Western Union gets your funds where they need to be, quickly and reliably. You can visit a nearby agent location and send money while on the go or make a transfer from the comfort of home at WesternUnion.com or on the Western Union® app.
With our app, it just takes a few taps to send money to your loved ones. Send money internationally to over 4 billion bank accounts, an agent location for fast cash pickup, or to thousands of mobile wallets2. Easily send money any time to countries like India, Mexico, the Philippines, Jamaica, China and more. Certain receiving methods are only available in select countries, so make sure to check ahead of time at WesternUnion.com before sending money abroad.
Western Union® services also include convenient ways for you to pay your bills, send money to a loved one on a military base or at a correctional facility, reload a prepaid card, or purchase money orders. Visit WesternUnion.com to learn more about the wide variety of services offered.
No matter how you decide to send money with Western Union, we’re committed to providing you with a quick, easy, and most importantly, reliable way to transfer funds to the people who matter most. If you ever have issues with a money transfer, please reach out to our customer service team anytime at 1800 325 6000 (U.S) or by visiting our contact page
1Agent location count valid as of December 31st, 2021
2Funds will be paid to receiver’s mWallet account provider for credit to account tied to receiver’s mobile number. Additional third-party charges may apply, including SMS and account over-limit and cash-out fees. Funds availability subject to terms and conditions of service. See Mobile Form for Restrictions.
3Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.
4Terms and Conditions apply. Restrictions apply, see amazon.com/gc-legal.
P. O. Box 6036, 80112, Englewood, United States
4.3
118K reviews
Replied to 86% of negative reviews
Typically replies within 1 month
My issue with my recent transfer still hasn't been sorted. The receiver told me that it hasn't arrived yet. The bank is still waiting for you to give a reference number! When will this be sorted?!
Date of experience: April 21, 2025
I sent a wire transfer to a family member back in March 30th which I had to cancel due to technical issues with Western Union at the receiver's end.
Here we are April 21st and today during my 6th follow up, my call ended up being dropped (or I was hung up on).
In the years I've been working with Western Union have I seen such terrible service and lack of communication.
I guess Western Union is becoming the run of the mill scammer?
Date of experience: March 30, 2025
Date of experience: April 20, 2025
Reply from Western Union
Hello Kramat Ali. Thank you for taking the time to rate our services. We are open to hearing your comments via the Contact Us section at westernunion.com.
The app worked OK for a while.
Then I violated a EUR 1000 max rule without knowing.
There was no warning, all that happened was that my pasport was requested, which I did and to my joy the app extracted the wanted data on its own.
But after that my order was "in prosessing" forever.
Called a call center who removed the "in processing" blockade. Very friendly guy but.
Then a new blockade came up, the app was forever "checking my Identity" ( remember I had my passport scanned).
A new call with the call center. Also very friendly. Something was removed. But the "checking your identity" blockade remaind.
I conclude you cannot rely on this app.
Boudewijn van der Drift
Date of experience: April 19, 2025
Reply from Western Union
We understand your frustration with the recent issues you've encountered with the app, Boudewijn and we sincerely apologize for the inconvenience this has caused. We'll continue to enhance our app's functionality and user interface to make it more intuitive and user-friendly. We are always open to hearing your comments via the Contact Us section at westernunion.com.
Do Not Use, Other Apps Better
they will tell you the transfer will be sent in a minutes after they deduct the monly they will put the transfer on hold that´s what happened with me and still reviweing it! i asked to cancel and no answer!!!! never again westernunion
Date of experience: April 18, 2025
Reply from Western Union
Hello said. We understand your frustration with the situation and apologize for the inconvenience caused. Our goal is to keep you and your money safe, so that’s why we may occasionally put a money transfer on hold to double-check a few details. If you were assigned a case number, we kindly invite you to get in touch with our Customer Care team by calling 0800 523 104.
Just started using Western Union and it is slow. It takes a few days for money to transfer and is much slower than PayPal and other services. I would say it’s the slowest service of them all. I don’t see myself using this much anymore. Beware if you are sending money international that they are slower than all other services.
Date of experience: April 18, 2025
Reply from Western Union
Hello Eric. We strive to provide the best possible service, and we are always working to improve our transfer times. We appreciate your feedback and will take it into consideration as we continue to enhance our services.
Date of experience: April 18, 2025
I can't use my rewards as I would like as before.
I should be able to apply them to a transaction instead of being forced to purchase someones product.
They should stick to financial services first.
When using Bank acct. info and the 4 day wait, the WU app. and my email received, the date available does not match.
Date of experience: April 16, 2025
Reply from Western Union
Hello RICK. We are always looking for ways to improve our services, and we will take your comments into consideration as we continue to develop our offerings. If you do not mind, please give us a call via the Contact Us section at westernunion.com to share any suggestions for us to get a 5-star rating. Thank you very much.
very fast transfers impressed with the service
Date of experience: April 15, 2025
Reply from Western Union
Thank you for choosing Western Union and sharing your experience!
instant txfr didnt happen till 4 days later to tell me they couldnt do the transfer, with no explanation... and have to wait for refund for upto 7 days... WTF ??
Date of experience: April 10, 2025
Reply from Western Union
Hello Rahul. We’re sorry for the inconvenience caused. Unfortunately we are unable to verify what happened to your transaction through this venue. If you need further assistance, don't hesitate to reach out to us through our Chat option at: https://www.westernunion.com/au/en/contact-us.html
Date of experience: April 14, 2025
Reply from Western Union
Thank you so much for your compliment and continued trust to Western Union. We truly appreciate it!
The first transfer is NOTHING to do with subsequent transfers. They mislead you into thinking you're getting a competitive rate the first time, but if you use them for future transactions, they hike both the rate and add a fee. Really sneaky and disgusting business practices.
Date of experience: April 16, 2025
Reply from Western Union
Hello, Hadeel. We are sorry you had a negative experience using our services. When you send money internationally with us, your receiver typically gets it in their local currency, after we apply the current exchange rate. One thing to keep in mind is that we update these rates a few times a day to match the global financial markets, so fees and exchange rates can vary a bit depending on where and how you're sending money. Please note—FX rates can change without notice. Western Union does apply a margin to the FX rate it receives in global markets and the exchange rate that you receive.
You can learn more about our fees and exchange rates here: https://www.westernunion.com/gb/en/legal/terms-conditions.html
Transferred money from my Uk account to NRE ac in India, on 14/04 night and its 16/04 morning and still waiting. However your trackers says delivered since 14th night. It seems this has become a consistent problem to chase your money with WU. Clearly it’s becoming unreliable platform to send money. In order to improve on your service please do what you say you would do by making your system/ trackers reflecting correct information rather than exaggerated one.
Note: Customer service representatives were helpful with my situation, however my issue still exists.
Date of experience: April 14, 2025
Reply from Western Union
Hello, RG. We understand your frustration with the delay in your money transfer. We strive to provide a reliable and efficient service, and we are disappointed to hear that your experience did not meet your expectations. We appreciate your feedback and will use it to improve our services.
Depending upon the transfer method, transfer amount, and send and receive countries, it takes anywhere between a few minutes to 4 business days for the money to reach your receiver.
If you need further assistance tracking your transfer, we invite you to contact our Customer Care again using the Chat option at https://www.westernunion.com/gb/en/contact-us.html or by calling 0808 234 9168.
They raised their prices more than 400%. Do not use this service, find ANYTHING else to send money. Absolutely terrible. There are many other ways to send money. If you need to send for medical, health, or personal reasons, do not trust them to make it happen.
Date of experience: April 13, 2025
Reply from Western Union
Hello, Jason Thomas. We strive to provide our customers with the best possible experience, and we apologize if we have fallen short of your expectations.
Our fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on several factors. Fees and rates are subject to change without notice. You can learn more information about our fees on our website:
https://www.westernunion.com/us/en/legal/terms-conditions.html
If you wish your case to be reviewed in more detail, we invite you to contact our Customer Care using the Chat option at https://www.westernunion.com/us/en/contact-us.html or by calling 1-800-325-6000.
Date of experience: April 16, 2025
Reply from Western Union
Thank you for choosing Western Union and sharing your experience!
Western union changed their reward policy so that they give free rewards, new policy, but you can't use them to discounting the transer fees as before. This is very diappointing. Just another company like airlines rewards just make clients feel good but can not be used. shamfull. Wadood
Date of experience: April 15, 2025
Reply from Western Union
Hi, Wadood.
Thank you for reaching out to us. We’re working on enhancing the My WU loyalty program/Western Union Rewards program to provide more value to our customers around the world.
We sincerely apologize for any inconveniences this may have caused you. Loyalty/My WU Program for Retail and Digital is currently on paused until further notice.
For further information or assistance, kindly get in touch with us through our Chat support channel located in our Contact Us section at westernunion.com, our Customer Care representative will be happy to assist you. Thank you.
Always very help full ,and I truly mean that,very happy with your service 😊
Date of experience: April 05, 2025
Reply from Western Union
We are glad to hear our app has been such a great option for you. Thank you for choosing Western Union!
I sent money on 31st March from UK to be deposited into back account in Sweden.
Money has still not been received.
It’s 2 weeks now and trying to get feedback on tracing the funds is like pulling teeth.
I will never use bank deposit option again.
It’s messed up the surprise I had planned for my sister’s 50th birthday.Nothing will compensate for that.
Date of experience: April 14, 2025
Reply from Western Union
Hello, Claire Chikosi. We understand your frustration with the delay in your transfer and the impact it has had on your sister's birthday plans. Your case has been escalated, and the corresponding team is already investigating the situation. You can follow up on the status of your case by contacting our Customer Care using the Chat option at https://www.westernunion.com/gb/en/contact-us.html or by calling 0808 234 9168.
I have been calling customer care and they are all lying, they can’t account to the money l sent through them!!The money is was supposed to be for an emergency but l am still waiting, a month later, and not one of them seems to care about it! Use their services at your own risk!!!!⚠️
Date of experience: March 17, 2025
Reply from Western Union
Hello Caroline. We’re very sorry to hear about your experience with our service. Unfortunately, we are unable to verify what happened to your transaction through this venue. We would greatly appreciate if you could provide more information about your money transfer, so we can review this incident and help you. Please reach out to us through our Chat option in our Contact Us section at westernunion.com.
I sent Money but this has beenreturned to my account
What is the problem ?
Date of experience: April 11, 2025
Reply from Western Union
Hello, Paul Campbell. If you were charged, we’ll refund you the money in your original form of payment within 5-7 business days from the date the refund was processed.
Your transfer may have been canceled due to one of the following:
We couldn’t confirm your identity from the information you provided.
You sent money to a business account instead of a personal account.
There were insufficient funds in your bank account, debit card, or credit card.
There was a technical issue at your bank’s end.
You provided incorrect receiver’s details, including bank details and name.
Your receiver didn’t pick up the money within 42 days.
For further assistance, we invite you to contact our Customer Care using the Chat option at https://www.westernunion.com/gb/en/contact-us.html or by calling 0808 234 9168.
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