Broken glasses return was super easy and fair. Even though my replacement was not available (out of stock), they were really great offering credit to pick something else
GlassesUSA Reviews 94,389
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4.4
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Have bought many pairs through the last few years... Affordable and user friendly website, haven't had any major issues, and also returned a pair for to fitment with no problem.
The site is easy to navigate. They give clear photos of the glasses and good descriptions of the options that you have to add to your glasses. I really like the part where I can virtually try on the glasses to see how they look on me before I decided on what to get.
I have been very busy at work and just do not have time to go to an eye doctor for getting new glasses. I was able to get the prescription from my current glasses and use my insurance to buy a pair on-line.
Company details
- #20 of 38 best companies in Glasses Store
- #236 of 752 best companies in Clothing Store
- #11 of 16 best companies in Contact Lenses Supplier
- #19 of 41 best companies in Sunglasses Store
Information provided by various external sources
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 100% money back guarantee, free lenses, and professional service.
Contact info
4.4
Excellent
94K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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A large variety of glasses to choose…
A large variety of glasses to choose from. Able to try on and see how they look. This is my third pair of glasses in last five years. I love the quality of service.
Date of experience: April 21, 2025
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Easy to navigate
Date of experience: March 04, 2025
We placed an order for glasses for my…
We placed an order for glasses for my daughter on February 4, 2025, but never received them. Repeated attempts to contact customer service were unsuccessful—we were constantly told that all agents were busy and redirected to their chatbot, which was unhelpful in resolving the issue.
Through the chatbot, we were instructed to submit a request for an exchange, but once again, the glasses never arrived. We've tried multiple times to reach a real person, only to be stuck in the same loop: "All agents are busy" followed by another chatbot interaction.
As of today, April 21, 2025—two and a half months later—I finally managed to connect with a live agent through the chat feature, but only after multiple attempts through the chatbot. I requested a refund, and the agent said they would escalate the request to the appropriate department and that we would be contacted via email.
Unfortunately, we've heard that before and never received any follow-up, which I mentioned to the agent. He assured me this time would be different, but at this point, it’s hard to believe. This entire experience has been incredibly frustrating. We've received no glasses, no meaningful support, and no refund.
I strongly caution others against ordering from this company. The customer service has been virtually nonexistent, and we’ve been left feeling like we’re getting the runaround at every step.
Date of experience: April 21, 2025
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Good prices and easy process.
Date of experience: April 21, 2025
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This was the easiest experience I have…
This was the easiest experience I have had when purchasing rx glasses. The price was also on point!
Date of experience: April 21, 2025
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Easy to use
Easy to use, but I am a little unsure if my new prescription was applied to boh of the pairs of glasses that I ordered. I wish that was a little cleared at checkout.
Date of experience: April 21, 2025
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Excellent selection and ease of adding…
Excellent selection and ease of adding prescription info. Site is a bit glitchy and I had a hard time signing into my account.
Date of experience: April 21, 2025
Reply from GlassesUSA
Hi Devon,
Thank you for your feedback. We're sorry to hear that you have difficulty navigating our website. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
If you encounter the same issue, you can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
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Pricey but cute glasses
They have such cute glasses, and prices are a little steep BUT if you look for promo codes beforehand, that really helps. I used a buy one and get one free code and it saved about $100. Their website is so easy to use as well. This is my first time placing an order with Glasses USA and I'll review again when I get my glasses but overall it's great so far as the actual buying of glasses and sunglasses.
Date of experience: April 21, 2025
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easy to order
Date of experience: April 21, 2025
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To much hastle to deal with drs exams…
To much hastle to deal with drs exams crap
Date of experience: April 21, 2025
Reply from GlassesUSA
Hi Andrew,
Thank you for your feedback. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
If you have any concerns, you can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
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easy process!
Date of experience: April 21, 2025
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Easy Peezy
Easy to find choices and select my perfect pair of glasses
Date of experience: April 18, 2025
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Easy images and access to my…
Easy images and access to my prescription!
Date of experience: April 21, 2025
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Diverse selection, good quality
Diverse selection. Online views helps a lot. I've bought before a pair of glasses about five years ago, one style is OTTOTO, with clip on sunglasses, and the other brand Muse - Hillary Duff. Both still in pretty good shape. I have had a very good experience. So, that's why I am back.
Date of experience: April 21, 2025
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They had the frames I wanted at a good…
They had the frames I wanted at a good price. Ordering was easy as well.
Date of experience: April 21, 2025
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Quick and simple
Date of experience: April 21, 2025
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