4.6
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Every aspect of my experiences with Jenson has been nothing short of stellar. The people that run this company are truly passionate about what they sell just as much as the customer is about what he/she buys. They understand our needs, and aim to maintain a relationship between their customers that makes the customer feel safe and looked after.. what more can you ask for?! Also, their prices are unbeatable!
I highly recommend using JensonUSA! They are innovative, trusty and are always having deals. They only carry high quality brands and often at lower prices. The shipping is quick, and it’s a great alternative to your overly expensive stores like REI
Jenson USA is the best bike and accessories company I have ever done business with. Why? Because they ship your items fast as they know us avid riders can’t wait to get in the trails with our new bikes or gear. Secondly they have amazing prices, third the best customer service I’ve ever experienced and lastly their Gearhead Tech service is awesome!
Just had a fantastic experience ordering some essential upgrades from Jenson USA! The Shimano BR-7900 R55C3 brake pads (got a pair, perfect!), a new Shimano Ultegra CS-R8000 11-speed cassette, some classic Cinelli Gel Cork handlebar tape, and a set of the legendary Continental Grand Prix 5000 road tires all arrived quickly and exactly as expected. Jenson USA continues to be a reliable source for quality components, making it easy to keep my ride in top shape. Highly recommend them for their great selection and efficient service!
Written by the company
Welcome to Jenson USA—where our passion for cycling meets our commitment to exceptional service. For over 20 years, we’ve been the trusted name in cycling, providing riders with the gear they need and the support they deserve.
1615 Eastridge Ave., 92507, Riverside, United States
4.6
48K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
I tried to checkout with my cart and your payment would not pull-up for the card #. Then your site completely erased my cart when I tried a second time. I have been a customer for years and never had problems placing orders. This is unnacceptable
Date of experience: April 21, 2025
Out of stock products I wanted were quickly re-stocked. Customer service is top notch.
Date of experience: April 11, 2025
These guys are quick and knowledgeable on their parts. I always get my products overnight or the next day for no extra cost since I'm in southern California.
Date of experience: April 05, 2025
EXCELLENT TECH SERVICE AND QUICK DELIVERY
Date of experience: April 11, 2025
Date of experience: April 05, 2025
Date of experience: April 11, 2025
Very responsive on questions and the build was done well. Great bike and service!
Date of experience: April 04, 2025
Ordered a Thompson stem and received it on time with no issues and great price.
Date of experience: April 05, 2025
OE packaged Fork did not include a start nut. This wasn't called out ahead of time and now is just annoying. Still would have bought it just would have known to get a nut as well.
Date of experience: April 10, 2025
Too big to fail attitude. They don't give 2 shits about customers or the bike community, it is evident in how they treat their customers. The industry as a whole would be way better without Jenson USA. Not another dime from my pocket will go to this company.
Date of experience: April 11, 2025
The website description and photo says it's a 2022 fork and it's a 2021 fork. They still haven't changed the typo or picture. So they're still false advertising the fork after knowing it's wrong. Wasted a week of my time sorting it out and I was unable to take my bike on a planned trip because of it. Had to drive 25 mins each way to a UPS drop off because the return label they provided did not allow for pickup at home. No compensation or store credit offered unless I kept the wrong fork. This is a very poor way to do business and it's the last time I will order from Jenson.
Date of experience: April 03, 2025
Delivered 5 days after order. Good price qualitymerch.
The only reason for not 5 stars. They did send me confirm e mail right away but I never got a shipped email nor did my order show up on “ my orders” section of my account. Called on the 5th day and the wait as very long so I had them call me back. They did right before the mail lady brought my tires. 😀
They said there was a problem with the tracking emails.
All 👍
Date of experience: April 10, 2025
Date of experience: April 11, 2025
Customer support is really good. They have always taken care of me. I love how their online store is setup. They have a huge selection of everything bike.
Date of experience: April 20, 2025
Great selection, order shipped fast and accurate - good as it gets.
Date of experience: April 10, 2025
Great products and service with stellar advice to boot.
Date of experience: April 02, 2025
Fast shipping and no frills online bike shop. Replies are fast
Date of experience: April 04, 2025
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