I am writing to report multiple violations of Colorado state law and potentially fraudulent business practices by The Pro's Closet during their closure in October 2024.
Timeline of Events:
On September 19, 2024, I traded a bicycle for store credit at The Pro's Closet.
At the time of this transaction, the company failed to disclose their impending closure, violating the Colorado Gift Card Act (§ 6-1-722, C.R.S.), which requires disclosure of closure to gift card recipients within 30 days of closure.
The company subsequently announced an "End of Season" sale, which appears to have been a deliberate misrepresentation of their true financial situation.
After selling their premium inventory to cash buyers, they announced their insolvency and a "going out of business" sale, forcing store credit holders to make immediate purchases or forfeit their credit value.
Specific Violations:
Failure to disclose impending closure when accepting trade-in for store credit
Misrepresentation of business status through "End of Season" sale marketing
Product misrepresentation:
Advertised e-bike with 625wH battery but delivered with incompatible 500wH battery
Failed to include advertised charging equipment
Refusal to address product discrepancies, citing insolvency
Current Status:
The Pro's Closet has since reopened under new ownership, with previous management still in operational control. They continue to decline responsibility for these violations and have refused to rectify the situation.
This pattern of behavior suggests a calculated strategy to maximize profits while deliberately disadvantaging store credit holders. I am seeking appropriate resolution for these violations and misrepresentations.
