TrustedHousesitters Reviews 20,692

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We have had two sitters in the last 5 months. In each case the process to engage was simple and the responses from potential sitters quick, plentiful and of high quality. Our two sitters were both super and really looked after our dogs and house. We have felt comfortable and recommend Trusted House Sitters highly to anyone looking at how to looking after their pets and property.

Rated 4 out of 5 stars

We love Trusted Housesitters. The fact that you can see past reviews and we have found some excellent sitters who come back time and again!
I have one criticism - I would like to be able to look at
more than 5 applicants before I have to make a decision. We normally get a very quick response and it doesn’t allow for applicants in other time zones to get involved. If I could see 10 it would help. Some applicants you know straight away to reject but others are possibles and I’m always looking for the best options so would prefer more applicants.

Rated 5 out of 5 stars

I love pets but can't have any right now. I love dogs and cats and I especially like to learn about different breeds and personalities and learn to adapt. It's a great service TrustedHousesitters provides for sitters, traveling parents and of course the pets themselves who have their lives disrupted less than otherwise. My sits have been great and all taught me something about the pets, parents and myself! Thank you TH!

Rated 5 out of 5 stars

TrustedHouseSitters are a credible comapny --as they verify and ratify each and every sitter. Our last sitter was exceptional in every way -- as they looked after our pets, house, plants etc in a warm and caring manner.


Company details

  1. #29 of 71 best companies in Pet Store
  2. #65 of 116 best companies in Hobby Store
  3. #134 of 201 best companies in Travel Agency

Written by the company

TrustedHousesitters is the altruistic way to find a house and pet sitter when you're next going away. It provides a real win-win. Home and pet owners can find rated people happy to care for their home and pets for free in return for a free retreat worldwide. If you have any questions then call or email one of our customer service agents who are all experts in house sitting, having been members of TrustedHousesitters.com themselves.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

21K reviews

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1-star

Replied to 86% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Thank you …..

Being new and having just completed our first sit , I have nothing but praise , the service , communication, reminders and updates were fantastic. Looking forward to to more sits thanks so much trusted house sitters

Date of experience: April 18, 2025

Rated 5 out of 5 stars

Highly recommended

We have had two sitters in the last 5 months. In each case the process to engage was simple and the responses from potential sitters quick, plentiful and of high quality. Our two sitters were both super and really looked after our dogs and house. We have felt comfortable and recommend Trusted House Sitters highly to anyone looking at how to looking after their pets and property.

Date of experience: April 20, 2025

Rated 5 out of 5 stars

THS website and App is the best tool for house sitting

We have been with THS for quite a few years and have used them for our HS all around the world. I love the prompts that come through, which reminds me to request info, check the dates, and write reviews. This also prompts the pet owners to do the same. Communication is key, and we find that all the tools THS have in place assists with this.

Date of experience: April 21, 2025

Rated 5 out of 5 stars

So far so good!

So far so good! We have had very satisfactory experience with Trusted Housesitters and frequently recommend the service to family, friends and acquaintances we make while we travel. We travel for 3-4 weeks at a time, 2-3 times a year. Trusted Housesitters have been reliable, friendly and loving with our dogs, and also are interesting people! It took an effort to initially list our home and write up our pet info. Our sitters love the detailed instructions, photos and info about everything from appliances to local restaurants in our house manual. Our friends are surprised that no money is exchanged. That's where the "Trusted" comes in - the network provides members a means to confidently find a match for a mutual interest and need, and it works beautifully. Sure, some sitters outshine others; but overall everyone we've selected has met our expectations and fulfilled their responsibilities responsibly and enthusiastically. We are fans since joining in 2022.

Date of experience: April 13, 2025

Rated 1 out of 5 stars
Redirected

Such a horrible experience

Such a horrible experience. Kay, my sitter, never read my welcome guide as evidenced by the fact that she never followed any of my instructions, she smoked marijuana inside and outside of my house, she never changed the litter box, she parked in the driveway when I told her not to, etc. But worse of all, two days into my international trip, she purposely let my cat outside stating to a neighbor that one of my cats was “not happy and so she let it out side” even after I told her several times different ways that both my cats were indoor cats only. (if my cat was not happy it was because I was not home and Kay was there as I’m sure my cat did not like K because she had bad vibes. So much for her supposedly good reviews as I’m sure they were all lies.) My cat has not returned, and I am absolutely livid.
To add more fuel to the fire Trustedhousesitters has not taken any responsibility whatsoever in getting her off the roster or firing her. They didn’t want to do anything because I canceled the contract since I wanted her out of my house within the first week of the two weeks I was out of town after she let my cat escape.
What company would keep an employee on when they have violated specific instructions from the homeowner, lost an animal that the sitter was supposed to be responsible for and continue to keep the employee on to risk another horrible situation for another homeowner? If I could provide less than one star, I would because this is a horrible company, and Kay was a horrible sitter as well as a horrible person as she never even apologized nor took responsibility for her actions or lack of. Never again. I hope you all get what you deserve. Trustedhousesitters is not to be trusted as they don’t vet their own sitters.

Date of experience: March 24, 2025

Rated 5 out of 5 stars

Loving TrustedHousesitters

Loving TrustedHousesitters! We’ve just had our fourth set of sitters and have had a great experience every time. The process of sorting out your first sitters and knowing what info to share and ask for takes some time and energy, but it’s so worth it!

Date of experience: April 20, 2025

Rated 5 out of 5 stars

I highly recommend utilizing trusted…

I highly recommend utilizing trusted housesitters, as I consistently discover the ideal sitter for my animals, allowing us to thoroughly enjoy our time away, knowing they are in exceptional care.
We have been using TrustedHousesitters since 2022 and have never had any issues ever!

Date of experience: April 18, 2025

Rated 5 out of 5 stars

Amazing service!

We have loved using TrustedHousesitters. We recently left our cats with an amazing sitter and could not be happier.

Date of experience: April 05, 2025

Rated 1 out of 5 stars

Terrible when things go wrong

Good when things are good, terrible when things don’t work out as planned. My pet sitter contacted me today and told me that I should look for alternative accommodation for the last day of the sit (which is in a few days) because her friend is visiting and needs accommodation. It’s an empty four bedroom house, yet they were unwilling to share for one night. Ungrateful pet owners are very common, and you should definitely vet — however, THS needs to take responsibility like other accommodation websites, they can’t make money and also put you in a position where your only option is to pay ££££ of pounds

Date of experience: April 20, 2025

Rated 5 out of 5 stars

Such a great find!

Excellent overall! So glad a friend recommended this site to me, has made travelling and ensuring care for my cat when I’m away so much easier.

Date of experience: April 21, 2025

Rated 1 out of 5 stars

Just wasted money

Just wasted money - got no suitable applicants and got no money back. We needed someone to look after our dogs. With no suitable applicants, we had to use a paid dog sitting service - guaranteed and reputable. So - for us - it was a waste of money - with no offer of a refund.

Date of experience: April 21, 2025

Rated 5 out of 5 stars

In Trusted HouseSitters, we Trust!

We have been with Trusted Housesitters for a year now, with our second year just renewing and we love it! We’ve been sitting as a couple around the world to help save costs, but also because we love animals and are just not in a position to have our own yet. We chose THS over the many other companies that offer the same because it is worldwide, so easy to use and highly rated, but mostly because of its assurance (with the premium package) of housing you elsewhere if your stay falls through or something else goes wrong. We have also utilised the airport lounge and that was so good!!
Also when I had an email issue while travelling the team was so fast to respond and help me out with it. Fantastic support too!! We recommend THS to everyone!

Date of experience: April 18, 2025

Rated 5 out of 5 stars

TrustedHouseSitters are a credible…

TrustedHouseSitters are a credible comapny --as they verify and ratify each and every sitter. Our last sitter was exceptional in every way -- as they looked after our pets, house, plants etc in a warm and caring manner.

Date of experience: April 21, 2025

Rated 5 out of 5 stars
Verified

The whole procedure has been very…

The whole procedure has been very smooth. The app is very clear and it’s easy to communicate and find out info. The ads are thorough and the reviews people leave give you a good understanding of what you’ll be walking into

Date of experience: April 21, 2025

Rated 5 out of 5 stars

This was my first time using

This was my first time using
Trusted Housesitters.
I was /am amazed the follow through you had with me concerning my pet/house situation.
First the application and how I really trusted your process.
Then, the checking in about my sit-
Nothing was last minute.
Prompting me to give my sitter more detailed info, again, with plenty of time for each of us.
I look forward to my next use.
Sincerely,
Debby

Date of experience: April 07, 2025

Rated 5 out of 5 stars

Great for pets and humans!

This was our first time using Trusted Housesitters and we are so grateful. Our dog was able to stay at home with fantastic humans who cared for him and our apartment. A win-win! Our housesitters were awesome and we came home to a very wiggly, very happy pup. Thank you for this service - we have another booked for summer!

Date of experience: April 12, 2025

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